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for all products at Legenrick.com

FAQ

Shipping & Exchange

Store Policy 

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SHIPPING & EXCHANGE

Shipping Policy

We strive to deliver products purchased from Legenrick in excellent condition and in the fastest time possible. A shipping charge of Rs. 50 will be applicable to all orders under Rs. 899.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on Legenrick Exchange Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 50 will be levied on all orders, irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Exchange Policy

Legenrick's exchange policy gives you an option to exchange items purchased on Legenrick.com for any reason within the specified exchange period (check product details page for the same). Inform us on same day you received the order if you want to exchange. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. 

 

1.Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

 

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges.